Update: New charger indeed did not work. The company contacted me by way of email and despatched a fresh battery port and also a charger. We have installed it and it truly is working however it did not come with the rubber caulking that the first one had to https://www.electricscooter.ltd/20000w-84v-electric-scooter-with-dual-motor-off-road-e-scooter-for-adult/